FAQs

Below are some of the most frequently asked questions. We have endeavoured to answer these or direct you to the appropriate area. Of course if you still need help please contact us.

QUESTION

How long will it take?

ANSWER

This depends on what you order. Usually organizing the art work and proofs takes about a week. Once you have approved the art work it will take approximately 10 to 14 working days for your order to be ready for dispatch. Express service is availble for some products at an extra cost.

QUESTION

Should I get my items printed, embroidered, engraved or badged?

ANSWER

Ultimately this is up to you. All methods have their pros and cons. If in doubt, it would be best to contact us. Information and pricing on printing and embroidery is found on our Price Lists and Art Work Information page.

QUESTION

I have an idea of what I want but don’t have good art work. What do I do?

ANSWER

We can tidy up your art work or design something new for you.

QUESTION

I have a lot of images but don’t know which are suitable.

ANSWER

Different forms of decorating require different art files. You can find more information on our Price Lists and Art Work page.

QUESTION

What is the minimum quantity?

ANSWER

This depends on the items you choose. Once you choose an item go to the price list section for minimum quantities for that item. Generally the less expensive the item the higher the minimum quantity. Or contact us.

QUESTION

What are the delivery costs?

ANSWER

We provide delivery at cost and can give you an indication when you order.